Collab & Product Issues
Having an issue with your product or collab? Look here!
🩵 What to Do If You Don't Like a Product
It’s totally okay if a product wasn’t a fit for you. That happens! 💕 You should never feel pressured to promote something you don’t genuinely enjoy. ...
📦 Damaged or Missing Products
We know how disappointing it is when something arrives damaged or doesn’t show up in your StatusBox. 💕 If anything with your shipment isn’t right, th...
❌ Opting Out of A Collab
Sometimes life happens — and that’s okay! 💕 Here’s what to know if you ever need to opt out of a collab after claiming it. If you realize a collab is...
⏰ Need More Time for a Collab?
We totally understand that life gets busy and collabs aren’t always top-of-mind. 💕 If something comes up and you need extra time, just let the Creato...
🔁 Reposting Your Content
Sometimes, if your content is missing a requirement, you might be asked to repost. Here's what that means and how to handle it smoothly. 💙 Our system...
🏬 Commute Required: Product Out of Stock
Running into an empty shelf during a collab is never fun, and we totally understand how frustrating that can be. If you’ve visited stores and can’t fi...