📦 Damaged or Missing Products

We know how disappointing it is when something arrives damaged or doesn’t show up in your StatusBox. 💕 If anything with your shipment isn’t right, the Creator Support team is here to help.

If your product arrived broken, leaking, or otherwise unusable, please email statussquad@joinstatus.com with:

• A photo of the damage

• A short description of what happened

• The product or campaign name

If we have extra inventory, we’ll ship out a replacement as soon as possible. If a replacement isn’t available, don’t worry — you won’t be required to post for that collaboration.

Before assuming something was left out, a few things can help you confirm where your product should be coming from:

Some items don’t arrive in your StatusBox because they’re shipped straight from the brand.
If that’s the case for your collab:

• The product will arrive separately

• You’ll get an email with tracking once it’s shared with us

• You can always check the Collab Info section in your profile to see shipping details

If you don’t have an email with tracking yet, it just means the brand hasn’t passed it along to us yet, but it’s on the way!

For campaigns where you pick up the product in-store:

• You’ll receive an email from the Creator Support Team with instructions on confirming your store location

• Once confirmed, we’ll send you a digital gift card to purchase the product

• If you haven’t seen this email, double-check your spam or promotions folder — sometimes it hides there!

If you confirmed your store and still haven’t received your gift card, just send us a quick note and we’ll help you out.

If your collab isn’t brand-shipped, isn’t a commute required campaign, and your product hasn’t arrived, email statussquad@joinstatus.com with the product or campaign name. We’ll take a look and guide you through the next steps.

If the product arrived safely but simply wasn’t a fit for you, you can follow the steps in our article on sharing product feedback to request to be excused from posting.

We're here to make sure everything goes smoothly and that you feel supported during every collab. ✨